Customer Service Representative

PRIMARY RESPONSIBILITIES

• Provide Customer Service
• Arrive an hour and a half before the performance begins.
• Count cash drawers to make sure they amount to $50.
• Check voicemail and return any calls as needed.
• Print and sort will call tickets, distribute usher tickets to house manager.
• Train in the will call usher on how to distribute will call tickets.
• Assist the house manager with any other usher training required.
• Assist house manager with setting out cleaning supplies for ushers.
• Sell walk-up tickets to patrons.
• Flash lobby lights 10 minutes before performance begins.
• Assist house manager with late seating of patrons.
• Make sure cash drawers are properly stocked with appropriate bills and change.
• Handle any refund requests as seen fit for the situation.
• Enter raffle winnings under Raffle Ticket Sales.
• Print Box Office Balance and make sure cash turned in matches what is needed.
• Before leaving, count cash drawers to make sure they amount to $50.

Box Office Upkeep

• Keep Box Office clean
• Keep inventory of ticket stock and alert Mary Cate Wesling when more is needed.
• Keep stock of raffle tickets, message book and other office supplies

QUALIFICATIONS

The ideal candidate will be able to demonstrate the following:

• Skills
  • Working knowledge of Microsoft Office
  • Excellent numerical, computational, and analytical skills
  • Excellent customer service skills
  • Knowledge of ticketing software systems is a plus
• Experience
  • Previous customer service experience is a plus.

QUALITIES AND PERSONALITY

• Attention to detail and accuracy while working with customers and cash
• Able to re-prioritize tasks as they arise
• Genuine interest in the arts and knowledge of live theatre